General Terms and Conditions of Contract
Version: IAP-FK-CGC-2026-07-14-v1.0
These conditions regulate the purchase of tickets for Frida Kahlo Woman Experience Madrid, marketed by IAP GROUP IBERICA, SL, with CIF B44994911 and address at Calle Velázquez 24, 6th left, 28001 Madrid.
1. Contracted service
The ticket grants access to the experience on the date, time, and in the format selected during purchase. Availability is subject to capacity.
2. Purchase process
Before paying, the customer can review and correct their order details. The purchase will be finalized when payment is completed and the corresponding confirmation is displayed or sent. The contract is in Spanish and the terms and conditions can be saved or printed.
3. Prices and payment
Prices are shown in euros and include applicable taxes, unless expressly stated otherwise. Payment will be made using the methods available on the website.
4. Delivery and use of tickets
Tickets will be sent to the email address provided. Customers must verify the information and report any errors to the contact details provided. It is recommended to arrive at least 15 minutes early. The ticket is only valid for the date and type of ticket purchased.
5. Changes of date or time
For any date change, you must contact us using the contact details provided when purchasing the ticket. This change will be subject to the availability of the new selected date, provided that the change is made and confirmed before the check-in time of the initial purchase.
6. Cancellations and refunds
Generally, tickets are non-refundable. This does not affect any legally applicable refunds for overcharges, breaches of contract by the organizer, or more favorable terms and conditions specified at the time of purchase.
7. Right of withdrawal
The general 14-day withdrawal period does not apply to restaurant or leisure services booked for a specific date or period. Therefore, once the purchase is confirmed, it cannot be cancelled by invoking this right.
8. Cancellation by the organizer
If the experience is cancelled and the service cannot be provided, the customer may choose between an available alternative date or a full refund. Minor changes that do not substantially alter the experience will not be eligible for a refund.
9. Access rules
Minors must meet the access requirements specified in the offer and, where applicable, be accompanied by an adult. Alcohol will not be served to anyone under 18 years of age. Customers must inform us in advance of any allergies, intolerances, or accessibility needs.
10. Customer service and complaints
Inquiries or complaints can be sent to the contact email address, indicating the buyer's details and the order number.
11. Data protection
Personal data will be processed in accordance with the Privacy Policy published on the website.
12. Applicable legislation
Spanish law will apply. In the case of a consumer, any dispute will be resolved before the competent courts in accordance with consumer protection regulations, without implying a waiver of any legally applicable jurisdiction.
By purchasing the tickets I confirm that I have read and accepted the General Terms and Conditions of Contract, version IAP-FK-CGC-2026-07-14-v1.0, including the policy on changes, cancellations and withdrawal.
Prior information, access to storable conditions, and purchase confirmation comply with Articles 27 and 28 of Law 34/2002 . The button must unequivocally express the obligation to pay, and the exception to the right of withdrawal is provided for certain food and leisure services with a specific date in Articles 98 and 103.l of the Consolidated Text of the General Law for the Defense of Consumers and Users .